SHIPPING INFO
HOW LONG DOES SHIPPING TAKE?
Processing Time
Orders are processed within 7 to 10 business days. Because many of our items are customized, processing times may vary depending on order volume and design complexity. You will receive a confirmation email with tracking information once your order has shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
We currently offer international shipping to select countries. Shipping costs and delivery times will vary depending on the destination. Customs duties and taxes may apply and are the responsibility of the customer.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package.
Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation.
If you do not see your email, be sure to check your spam or junk folder. You can also track your order directly using the tracking link provided in your shipping confirmation.
If you are having trouble tracking your order or have not received your tracking information, feel free to contact us at roziesdesigns@gmail.com, and we’ll be happy to help.
WHAT ARE YOUR SHIPPING RATES?
Shipping rates are calculated at checkout based on your location, order size, and the shipping method you choose.
The exact cost will be shown before you complete your purchase so there are no surprises.
RETURN INFO
DO YOU ACCEPT RETURNS/EXCHANGES?
All items are made to order, and many are customized specifically for each customer. Because of the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or order cancellations once an order has been placed.
WHAT IF MY ITEM ARRIVES DAMAGED?
Lost, Stolen, or Marked Delivered Packages
We are not responsible for packages that are lost, stolen, or marked as delivered by the carrier. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Damaged Items
We take great care in packaging each order to help ensure it arrives safely. However, if your order arrives damaged, please contact us within 2 days of delivery and include clear photos of the item, packaging, and shipping label. We will assist you in initiating a claim with the shipping carrier. All damage claims must be filed with the carrier.
GENERAL INFO
HOW CAN I CONTACT CUSTOMER SUPPORT?
If you have any questions or need assistance, please email us at roziesdesigns@gmail.com.
If your inquiry is regarding an existing order, please include your order number in the subject line so we can assist you as quickly as possible.
We aim to respond to all emails within 24–48 hours, Monday through Friday.
DO YOU OFFER GIFT CARDS?
Yes, we offer digital gift cards in various amounts, making them a perfect option for any occasion.
Gift cards are delivered by email and include easy instructions for redemption at checkout. They do not expire and can be used toward any of our products, including customized items.
If you have any questions about purchasing or using a gift card, feel free to reach out—we’re happy to help.
CAN I UPDATE OR CANCEL MY ORDER?
All items are made to order, and we begin processing them quickly to ensure efficient production. For this reason, we do not accept cancellations once an order has been placed.
We may be able to assist with minor updates only if the request is made immediately after purchase. However, once an order has entered production or has shipped, we are unable to make any changes.
If you believe there is an issue with your order, please contact us as soon as possible at roziesdesigns@gmail.com and include your order number in the subject line so we can assist you promptly.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of secure payment methods to make your checkout experience easy and convenient. This includes major credit and debit cards such as Visa, Mastercard, American Express, and Discover, as well as other payment options offered through Shopify at checkout.
All payments are processed securely to ensure your information remains protected.
If you experience any issues during checkout, please feel free to contact us at roziesdesigns@gmail.com, and we’ll be happy to help.
Still have questions? Feel free to reach out to us!